To replace a damaged cards, students must visit Ventra Chicago Headquarters at 165 N. cracks in cold weather, no longer scanning at the turnstile). Sometimes a card becomes damaged because of circumstances beyond a students' doing (i.e. Dial 1 for English or 2 for Spanish, then 0 (zero) for a Ventra Customer Service representative Mon–Fri 6:00am-8:00pm and Sat 8:00am -4:00pm. If you feel the charges are in error and occurred when the U-Pass benefit was active then please call Ventra Customer Service to discuss with Ventra. If you registered your card with Ventra, you can also go to the Ventra website to bring the balance to $0.00ī. Add funds to bring the balance to $0.00 at any Ventra machine, located at major el stops. New CTA procedures deactivate U-Pass entitlement with as little as -$2.50. The balance will be listed in the center of the page. While there, also verify your card does not have a negative balance.Verify your U-Pass entitlement is active at the Ventra website by typing in your card number and expiration date located on the back of your Ventra U-Pass.If an account has a negative balance at the time the U-Pass portion of the pass is set to turn on, the U-Pass portion of the pass will NOT activate. It is the responsibility of the student to pay for any negative balances that might have been incurred as a result of using the pass without placing funds on the card. Funds can be loaded on at any CTA kiosk, the Ventra app, or. If a student would like to swipe a friend or family member on behind them, they need to make sure funds are loaded onto the fare portion of the card. While the U-Pass allows for unlimited rides, that only applies to its cardholder. A negative balance can occur when a card is used outside activation dates, if the card is accidentally swiped twice without having funds loaded onto the fare portion of the card, or if a card is swiped on Pace buses. Negative balances are the #1 reason that a U-Pass stops working. Students should consult U-Pass Eligibility for more information. Your card will work approximately 20 minutes after completing these steps.Īll students must be eligible to receive the U-Pass for the card to work during any semester/term.Replacement U-Pass requests can skip this step if they have previously registered their card. You will need your U-Pass and Student ID to complete this process. If you are a new U-Pass cardholder or an existing cardholder who has not registered your card yet, go online to (recommended) or call 1-87 and follow the prompts.You will need your U-Pass and your Student ID to complete this procedure. You MUST call to activate the card or it will not work properly. Activate your Ventra U-Pass by calling 1-87.Card ActivationĪll students with new or replacement cards must activate them before use. A majority of these issues can be solved through troubleshooting or speaking with Ventra Chicago or Loyola University Chicago U-Pass representatives. There could be a couple of reasons why a student's U-Pass does not function as it is supposed to.
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